PRIVACY POLICY
Last updated: 22 July 2026
This Privacy Policy explains how D-Valet Services Private Limited
(“Elitesewa”, “we”, “us”, “our”) collects, uses, shares and retains your personal information
when you use the Elitesewa Android app (Google Play app ID
in.elitesewa.app) or this website, and when you book a doorstep car or bike
washing service from us.
We are a company registered in India with our registered office at D-15, Sector 6, Noida, Uttar Pradesh 201301, India. For any question about this policy, write to info.bigbuggi@gmail.com or call +91 7827201070.
SECTION 1 — INFORMATION WE COLLECT
We collect only what we need to deliver a wash at your doorstep and to keep your account working.
a) Account information you give us — your name, mobile number and email address, and the password or verification code used to sign in.
b) Service information you give us — the address where your vehicle is parked (flat, tower, society, city and pin code) and your vehicle details such as make, model and registration number. We need these to send an attendant to the right vehicle.
c) Location data — with your permission, the app collects your device location so we can identify your service location and guide the attendant to your vehicle. You can refuse or withdraw this permission in your device settings at any time; if you do, you can still use the app by entering your address manually.
d) Transaction information — a record of the plans and washes you have booked, the amounts paid, and the payment reference returned by our payment gateway. We never see or store your card, UPI or net-banking credentials — see Section 4.
e) Communications — messages, complaints and requests you send to our support team, so that we can respond and keep a record of the issue.
f) Website information — when you browse this website we receive your IP address and basic browser and device information, which helps us keep the site working and secure.
SECTION 2 — HOW WE USE YOUR INFORMATION
We use the information above to:
• create and maintain your Elitesewa account;
• schedule your washes and send an attendant to your vehicle;
• take payment for a plan or a single wash, and issue an invoice;
• contact you about a booking — for example to confirm a slot, report a delay or ask for access
to the parking area;
• answer your questions and handle complaints and refunds;
• keep records that Indian tax and company law requires us to keep;
• detect and prevent fraud, misuse and abuse of the service.
We do not sell your personal information. We do not use your location data for advertising.
SECTION 3 — CONSENT AND WITHDRAWING IT
When you create an account and book a service, you consent to us collecting and using your information for the purposes set out in Section 2. Where the law requires separate permission — such as device location — the app asks you for it explicitly.
You may withdraw consent at any time by turning off the relevant permission in your device settings, by emailing info.bigbuggi@gmail.com, or by deleting your account (see Section 8). Withdrawing consent for information we need to provide the service means we may no longer be able to deliver washes to you.
SECTION 4 — PAYMENTS
Payments for Elitesewa plans and single washes are processed by Razorpay. Card data is not stored on our servers or Razorpay's servers, and is encrypted under the Payment Card Industry Data Security Standard (PCI-DSS) during processing. We receive only the outcome of the transaction and a payment reference, which we store against your invoice.
Razorpay processes your payment information under its own privacy policy, available at razorpay.com.
SECTION 5 — WHO WE SHARE INFORMATION WITH
We share your information only where it is necessary:
• Our service attendants — the attendant assigned to your booking sees your name,
contact number, service address and vehicle details so they can reach your vehicle.
• Razorpay — to process your payment, as described in Section 4.
• Service providers — such as our hosting and communications providers, who
process information only on our instructions and only as needed to run the service.
• Legal and regulatory bodies — where we are required by law to disclose
information, or where disclosure is necessary to enforce our
Terms of Use or to protect our rights, property or safety.
If our business is acquired or merged, your information may transfer to the new owner, who will remain bound by this policy for information collected before the transfer.
SECTION 6 — HOW LONG WE KEEP INFORMATION
We keep your account information for as long as your account is active.
If you close your account, your name, mobile number, email address, service addresses, vehicle details, location data, booking history and support messages are deleted within 30 days of us verifying your request.
Invoices and payment records are retained for 8 years to meet accounting and tax obligations under Indian law. These are held in a restricted financial archive and are not used to provide services or for marketing. Anonymised and aggregated statistics, which cannot be linked back to you, may be retained indefinitely.
SECTION 7 — SECURITY
We follow reasonable security practices to protect your information against loss, misuse, unauthorised access, disclosure, alteration and destruction. Access to customer data inside our organisation is limited to staff who need it to do their job. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
SECTION 8 — YOUR RIGHTS, INCLUDING ACCOUNT DELETION
You can ask us to:
• access the personal information we hold about you;
• correct information that is wrong or out of date — most details can also be
edited in the app;
• delete your account and associated data;
• delete specific information without closing your account — for example a saved
address, a vehicle you no longer own, or your location history;
• withdraw consent for a permission you previously granted.
Full instructions, the steps involved and what is deleted or kept are on our Delete Account & Data page. We action verified requests within 30 days and confirm by email.
SECTION 9 — CHILDREN
Elitesewa is intended for adults who own or are responsible for a vehicle. The app and this website are not directed at children, and we do not knowingly collect personal information from a child. If you believe a child has given us personal information, contact us and we will delete it.
SECTION 10 — COOKIES AND LINKS
This website uses cookies to maintain your session. These cookies do not identify you on other websites. The website also loads fonts, icons, map and video content from third parties; those providers may receive your IP address as part of serving that content.
Links on our website and in our app may take you to sites we do not control, including the Google Play Store. We are not responsible for their privacy practices, and this policy stops applying once you leave.
SECTION 11 — CHANGES TO THIS POLICY
We may update this policy from time to time. The revised version takes effect when we post it on this page, and we will update the “Last updated” date above. If we make a material change to how we use your information, we will tell you in the app or by email.
SECTION 12 — CONTACT AND GRIEVANCES
For any question, request or complaint about your personal information, including a request to access or delete it, contact our Grievance Officer:
D-Valet Services Private Limited
D-15, Sector 6, Noida, Uttar Pradesh 201301, India
Email: info.bigbuggi@gmail.com
Phone: +91 7827201070
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.