Terms of Use

Last updated: 22 July 2026

These Terms of Use (“Terms”) govern your use of the Elitesewa mobile app (Google Play app ID in.elitesewa.app), this website, and the car and bike washing services we provide (together, the “Services”).

These Terms are a binding contract between you and D-Valet Services Private Limited, a company incorporated under the Companies Act, 2013, with its registered address at D-15, Sector 6, Noida, Uttar Pradesh 201301, India (“Elitesewa”, “we”, “us”, “our”).

They also include our Privacy Policy and our Cancellation & Refund Policy, which form part of these Terms. By creating an account, booking a service or otherwise using the Services, you confirm that you have read and agree to these Terms. If you do not agree, please do not use the Services.

1. THE SERVICES WE PROVIDE

(a) We provide doorstep car and bike washing and related cleaning services. We perform these services ourselves, through attendants engaged by us. When you book, your contract for the service is with D-Valet Services Private Limited — not with the individual attendant who arrives. We are responsible to you for the service.

(b) The Services are available only in the areas we list in the app and on this website, and only in time slots we have available. We may add or withdraw service areas at any time.

(c) The app and the Services are for your personal, non-commercial use, unless we agree otherwise in writing. Fleet or commercial use requires a separate agreement with us.

(d) We will contact you by SMS, email, WhatsApp or push notification about your bookings — for example to confirm a slot, report a delay or ask for access to your parking area. You may opt out of promotional messages by writing to info.bigbuggi@gmail.com or through the app settings; messages about a booking you have made will continue, because we need them to deliver the service.

(e) In some cases we may ask you for proof of identity or proof of vehicle ownership, for example where a society or building requires it. If you cannot provide it, we may be unable to serve you.

(f) We may offer promotional codes and discounts. These may be withdrawn or changed at any time and are subject to any additional conditions stated with the offer.

2. ELIGIBILITY AND YOUR ACCOUNT

(a) You must be at least 18 years old to create an account and book the Services.

(b) To book, you will need an account. You must give accurate and complete information — including your mobile number, service address and vehicle details — and keep it up to date. We rely on these details to reach the right vehicle.

(c) You are responsible for keeping your account credentials confidential, and for all activity that takes place through your account. Tell us immediately at info.bigbuggi@gmail.com if you believe someone else has accessed it.

(d) You can close your account at any time. The steps, and what happens to your data, are set out on our Delete Account & Data page.

3. BOOKINGS AND SERVICE DELIVERY

(a) Placing a booking. You can book a monthly plan or a single on-demand wash for a slot of your choosing, subject to availability. A booking is a request until we confirm it.

(b) Confirmation. We confirm bookings in the app or by SMS, email or push notification.

(c) Access to your vehicle. You must make sure the vehicle is parked where we can reach it at the scheduled time, and that our attendant is permitted to enter the parking area. Where interior cleaning is included, you must provide access to the interior. If our attendant arrives and cannot reach or access the vehicle, and you have not told us in advance, that visit may be treated as delivered.

(d) Space and conditions. Our attendants bring their own equipment and power source. You must provide a safe, lawful and reasonably accessible place for the work to be done. Our attendant may decline to work where the location is unsafe or where local rules do not permit washing.

(e) Substitution and rescheduling. We may send a different attendant, or reschedule a visit, for reasons including attendant unavailability, weather, safety or events outside our control. We will tell you when this happens.

(f) Monthly plans. A monthly plan runs for the period stated at the time of purchase and covers the single vehicle registered on that plan. Tell us before transferring a plan to a different vehicle. Visits missed for reasons attributable to you are not carried forward unless we agree otherwise.

4. PRICES, PAYMENT AND TAXES

(a) The price of each plan and single wash is shown in the app and on our pricing page at the time of booking. All prices include applicable GST.

(b) Monthly plans are payable in advance. Single washes are payable as indicated at the time of booking.

(c) Payments are processed by Razorpay using the payment methods available in the app, which may include cards, UPI, net banking and wallets. We do not see or store your card, UPI or net-banking credentials — see our Privacy Policy. We are not responsible for errors of the payment processor; where a payment fails, any amount debited is returned in accordance with the processor's terms.

(d) If a payment is not completed, we may not confirm or continue your booking.

(e) We may change our prices from time to time. A change does not affect a plan period you have already paid for.

(f) We will issue an invoice for each payment. You agree to receive invoices electronically.

5. CANCELLATIONS AND REFUNDS

Cancellations and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms. In summary: daily washes, on-demand washes and driver bookings must be cancelled within 30 minutes of booking; refund requests must be raised within 10 days of payment, with proof of payment, by SMS, email or phone; approved refunds are credited to the original payment method. Nothing in these Terms affects rights you have under the Consumer Protection Act, 2019 where a service has not been delivered properly.

6. YOUR RESPONSIBILITIES AND CONDUCT

(a) You confirm that the information you give us is true and complete, and that you will update it if it changes.

(b) Remove valuables. Please remove cash, documents, electronics and other valuables from the vehicle before an interior service. We are not responsible for items left inside the vehicle.

(c) Treatment of our attendants. We do not tolerate discrimination against our attendants on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic protected by law. Please treat our attendants with courtesy and respect. Our attendants may refuse or stop work where they are treated in a manner that is discourteous, abusive or unsafe, and we may suspend or close your account in such cases.

(d) If an attendant behaves in a manner that is discourteous, disrespectful, abusive, inappropriate or unlawful, please report it to info.bigbuggi@gmail.com within 48 hours so that we can act on it.

(e) You must not use the Services for any unlawful purpose, interfere with or disrupt the app or website, attempt to gain unauthorised access to our systems, copy or reverse engineer the app, or extract data from it by automated means.

7. VEHICLE CONDITION AND DAMAGE

(a) Our attendants use cleaning products and methods chosen to be safe on standard paint, glass and interior surfaces. Tell us in advance if your vehicle has a wrap, custom paint, damaged paintwork, aftermarket coating or any part that needs special care, so we can advise whether we can service it.

(b) If you believe our service has damaged your vehicle, tell us within 48 hours of the visit at info.bigbuggi@gmail.com with photographs. We will investigate and respond. We are not responsible for pre-existing damage, wear, or damage that was not caused by our service.

8. REVIEWS AND OTHER CONTENT YOU SUBMIT

(a) You may be able to submit reviews, ratings, photographs, feedback and suggestions (“User Content”). You keep ownership of your User Content, and you grant us a non-exclusive, royalty-free licence to use, reproduce and display it in connection with the Services.

(b) You must not submit User Content that is false or misleading, that infringes anyone's intellectual property or privacy rights, that is defamatory, obscene, hateful, discriminatory or unlawful, or that contains viruses or harmful code.

9. INTELLECTUAL PROPERTY

The Elitesewa name and logo, the app, this website, and their content, design and software are owned by us or our licensors. We grant you a limited, personal, non-transferable, revocable licence to use the app and website to book and manage the Services. No other rights are granted.

10. THIRD-PARTY SERVICES

The app is distributed through the Google Play Store, and payments are processed by Razorpay. Your use of those services is also governed by their own terms and privacy policies. Links from our app or website may take you to sites we do not control, and we are not responsible for them.

11. DISCLAIMERS AND LIMITATION OF LIABILITY

(a) We will provide the Services with reasonable skill and care. Cleaning results depend on the condition of the vehicle; we do not promise that every mark, stain, scratch or odour can be removed.

(b) The app and website are provided on an “as is” and “as available” basis. We do not guarantee that they will be uninterrupted or error-free.

(c) To the extent permitted by law, our total liability to you in connection with a booking is limited to the amount you paid for that booking, or for the plan period in question. We are not liable for indirect or consequential losses.

(d) Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Indian law, including liability for death or personal injury caused by our negligence, or for fraud.

12. TERM AND TERMINATION

(a) These Terms apply for as long as you use the Services.

(b) We may restrict, suspend or terminate your access to the Services: (i) immediately, if you breach these Terms, if you behave unlawfully or unsafely towards our attendants, or if we are required to do so for a legal or regulatory reason; or (ii) otherwise, on 30 days' notice to you.

(d) On termination your account will be closed and access to the Services will end. Any amount already due remains payable, and any refund due to you will be handled under the Cancellation & Refund Policy. Clauses that by their nature should survive termination — including intellectual property, limitation of liability, indemnity and dispute resolution — continue to apply.

13. INDEMNITY

You agree to indemnify and hold harmless D-Valet Services Private Limited, its directors, officers, employees and agents from any claim, loss, liability or cost (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or of the rights of a third party.

14. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

(a) These Terms are governed by and construed in accordance with the laws of India. Subject to clause 14(b), the courts at New Delhi shall have exclusive jurisdiction over all issues arising out of these Terms or your use of the Services.

(b) Any dispute or difference arising out of these Terms shall be resolved by arbitration at Noida under the Arbitration and Conciliation Act, 1996, as amended. The tribunal shall consist of one arbitrator appointed by Elitesewa. The language of the arbitration shall be English. The parties shall keep the arbitration confidential and shall not disclose it to any person other than on a need-to-know basis or to legal advisors, unless required by law. The arbitrator's decision shall be final and binding, and each party shall bear its own costs.

15. CHANGES TO THESE TERMS

We may update these Terms from time to time. The updated version takes effect when we post it on this page, and we will update the “Last updated” date above. If we make a material change, we will notify you in the app or by email. Continuing to use the Services after a change means you accept the updated Terms.

16. GRIEVANCE REDRESSAL AND CONTACT

For any complaint or query about the Services or these Terms, contact our Grievance Officer by email or registered post:

Grievance Officer
D-Valet Services Private Limited
D-15, Sector 6, Noida, Uttar Pradesh 201301, India
Email: info.bigbuggi@gmail.com
Phone: +91 7827201070

We acknowledge complaints within 48 hours and aim to resolve them within 30 days, and in any event within the timelines prescribed by applicable law.

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